Top Help-Desk Certifications for IT Professionals

On the other hand, senior infrastructure engineers use skills like cloud, aws, azure, and powershell on their resumes. On average, desk support technicians earn a lower salary than help desk engineers. Interestingly enough, desk support technicians earn the most pay in the technology industry with an average salary of $50,316. Whereas help desk engineers have higher pay in the finance industry, with an average salary of $67,498. Help desk engineers and desk support technicians both require similar skills like “troubleshoot,” “help-desk support,” and “technical support” to carry out their responsibilities. A help desk engineer provides technical support to end-users, both remotely or in-person.

what is help desk engineer

Giving such assistance means that it’s all about solving problems from the moment they call the customer service line until the caller’s issues are resolved. Another way to advance your career is to specialize in a particular area of service desk engineering. This could involve becoming an expert in a particular type of software or hardware, or in a specific area of customer service. As a specialist, you will be in high demand and can command a higher salary.

Choose from 10+ customizable help desk engineer resume templates

ITIL defines a service lifecycle model for processes and activities during the design, development, delivery, and support of IT services. Company, develops best practices, maintains ITIL, and administers the ITIL certification program. Communication skills are vital, not solely to leave a positive impression, but also to bridge the gap between the caller and the technician. Often, desk technicians speak to people who don’t have a technical background, so it’s crucial to be able to break down information and eliminate jargon. As you move along in your career, you may start taking on more responsibilities or notice that you’ve taken on a leadership role. Using our career map, a help desk engineer can determine their career goals through the career progression.

The average help desk engineer salary in New Jersey, Connecticut, and Pennsylvania are the highest in the U.S. The lowest average help desk engineer salary states are Idaho, Alabama, and Utah. Get the skills you need to pursue an entry-level position as an IT help desk technician… The VPN is designed to protect one’s system and network from being compromised. An operating system acts as a link between the user and the hardware components.

Technical Assistance

For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You help desk engineer will help install, upgrade and troubleshoot hardware and software systems. Help desk engineers with aMasters degree earn the highest average salary, at $64,293 annually. Help desk engineers with a Doctorate degree earn an average annual salary of $61,073.

  • Communication skills are vital, not solely to leave a positive impression, but also to bridge the gap between the caller and the technician.
  • A help desk engineer provides technical support to end-users, both remotely or in-person.
  • You can filter results based on your preferred location, and you can browse a wide range of roles.
  • Other common majors for a help desk engineer include computer information systems and information technology.

Insights on business strategy and culture, right to your inbox.Part of the network. In the help-desk certification arena, the more you look around — and the more specific a target you choose — the more options you’ll find. Costs vary greatly depending on the manner of instruction and the training provider’s location. Apple offers an Apple device self-paced tutorial covering numerous exam objectives.

What is the lowest pay for Help Desk Engineers?

Lancaster considers mandatory speed limits in the Arctic especially important because noise pollution is increasingly common there as shipping increases. One report noted that such commotion doubled in parts of the region between 2013 and 2019. It’s a significant recognition of the value of Inuit expertise, and the potential for their insights to mitigate the racket caused by ships breaking through ice and hauling cargo across miles of ocean. For 5,000 years, the Inuit communities of the Arctic have relied upon the ocean and its wildlife to sustain them. But as climate change warms seas and melts ice, ships are venturing north in greater numbers.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. Service desk engineers can take advantage of this trend by becoming familiar with the latest technology and how to use it effectively. They can also learn how to use technology to communicate with customers in new ways, such as through social media or chatbots. Some great schools for help desk engineers are hard to get into, but they also set your career up for greater success.